Ethos/Values
Company Mission Statement
“Our goal is to make CPD a truly outstanding place to work and the preferred choice of Customers and Suppliers”
Customer Charter
Customer Focus.......
....... so much more than customer care.
The CPD Checklist for getting it right:
- Everyone in the company should join in - no one is exempt.
- Customers are always welcome - there's never anything that's more important.
- Let our customers know they're important - they need to be told.
- Value customer comments- especially complaints - they give you clues for improvements.
- Determine customers' future needs - look beyond the present.
- Form alliances - long standing customers are just as important as new ones.
As a recognised 'Investor in People', CPD is committed to the ongoing training and development of all members of our staff and we will endeavour at all times to help the team develop the knowledge, skills and the personal qualities required to undertake the tasks/actions necessary to achieve our goals and targets.
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